RETURNS AND EXCHANGES POLICY
KONCHO VERONA aim to deliver high quality boards to all of our online customers however, if your item hasn't met your expectations, the following constitutes the terms upon which we will accept and process returns or exchanges.
When ordering products from KONCHO VERONA you agree to the outlined terms and conditions.
We are happy to refund or exchange (subject to availability) on unused products within 14 days from date of purchase. Any goods returned must be in their original condition, undamaged and must include original receipt. KONCHO VERONA will assess a return or exchange upon request via email.
PROCESS FOR RETURN/EXCHANGE
Please send an email to firstname.lastname@example.org,outlining the following information:
Proof of Purchase/Receipt
KONCHO VERONA will be in contact to process the request and issue an RAN if required and conditions are met.
If an item is faulty and can be repaired we will inform you via email and ship the repaired product back to you.
If the product is to be refunded, we will process the refund to the payment information you supplied to purchase your order once the item has been returned to the studio and inspected. If a product is to be exchanged (subject to availability) the replacement item will be sent upon return of the original item. Tracking information will be emailed once the product has been dispatched.
There are no exchanges or returns for orders placed after 14 days of purchase.
RETURN AND EXCHANGE SHIPPING PROCESS
If your return/exchange has been approved by KONCHO VERONA you must return your purchase within 14 days from approval. To return, please ship back through Australia Post, the shipping cost will be issued once we have received the item.
Return and Exchange Postal Address:
Level 2, Trinity Arcade
72 St Georges Terrace PERTH WA 6000
You must not send the item back without following the returns/exchange process, KONCHO VERONA will not be responsible for shipping costs if the return/exchange was not approved via email.
If the products sold do not meet the following conditions; we may offer a repair, replacement (subject to availability) or refund at our discretion.
- Of merchant quality;
- Fit for purpose;
- Match the description given;
- Are free of defects and faults
Products are considered faulty if upon receiving items they are damaged or a manufacturing fault occurs. Please note that items that are damaged from purchaser's own wear are not considered faulty.
If the faulty item can be repaired we request the product is returned to KONCHO VERONA, at no return cost to you. The item will be reviewed and repaired or replaced (subject to availability).
We currently only ship within Australia. We may be looking into international shipping options in the future, so make sure you check back on our social channels for any announcements or updates.
Please express your interest for international shipping via email at email@example.com
The products on this site are the intellectual property of KONCHO VERONA, and are reserved under copyright. Any partial or complete reproduction of these Products, works, logos, trademarks, photographs and models, regardless of the medium, for ends commercial or non-commercial, profit-making or voluntary, is prohibited without the consent of KONCHO VERONA or the holders of the trademarks or rights attached to the works or graphic representations.
An order implies no assignment or grant of intellectual property rights whatsoever.
KONCHO VERONA products are offered subject to availability. In case of unavailability after order placement, KONCHO VERONA agrees to notify the customer via email as soon as possible. The customer may then request a substitute equivalent product or cancellation of the order in which KONCHO VERONA will refund the payment.
In the case that your order is cancelled by KONCHO VERONA, the purchaser will be refunded the amounts already paid for the order in question, it being understood that this will not leave it liable for compensation claims.
Due to the changing market forces and other extenuating circumstances that effect product availability and price stability we reserve the right to withdraw any product we advertise and change prices without notice. Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors and omissions. We reserve the right to make changes and corrections in prices, products and specifications without notice. Images displayed on this website should be regarded as illustrative and informational purpose only. The actual products are often not identical to the images.
DISCLAIMER OF WARRANTY
Koncho Verona provides no warranty, express or implied, in connection with any products purchased from us including warranties of merchantability or fitness for a particular purpose. In addition, Koncho Verona shall not be responsible for any consequential or indirect loss or damages incurred in connection with the use of any product purchased from us.